1. Individual purchases through Paddle
Paddle.com is the Merchant of Record and authorized reseller for Personal Pro subscriptions. Paddle handles payment, cancellation, buyer support, and refund requests under the Paddle Refund Policy and applicable law. Nothing in this policy limits mandatory consumer rights.
2. Withdrawal and immediate service
Consumers may have a 14-day statutory withdrawal right for an initial distance subscription. Soroltech asks separately for an express request to begin service immediately. For a service contract, that request does not by itself end the withdrawal right: the right ends only after full performance where the legally required acknowledgement was given. If withdrawal occurs after service starts, a proportionate charge may apply where mandatory law permits it. Paddle's Buyer Terms and Refund Policy govern its Merchant-of-Record process without limiting mandatory rights.
3. How to request a refund
Use the receipt or subscription-management link in Paddle’s confirmation email, or visit paddle.net and choose the refund-support option. Paddle determines eligibility based on its policy, applicable statutory withdrawal rights, transaction timing, usage, and the circumstances of the request. You may also contact support@soroltech.fi about product operation or access problems.
4. Subscription cancellation
Canceling prevents future renewals but does not automatically refund a completed billing period. Unless Paddle or mandatory law provides otherwise, access continues until the end of the paid period. If a refund is completed, access to the refunded package may end immediately.
5. Faulty or misdescribed service
If a paid service is materially unavailable, faulty, or not as described, contact us promptly with the account email, approximate transaction date, and a description of the issue. We will investigate access and service delivery and coordinate with Paddle where a refund or other remedy may be appropriate.
6. Company invoices
Refunds or credits for manually invoiced Business and Custom packages follow the accepted final Order, the Business and Custom Agreement, and mandatory law. Contact support before acceptance if the scope is unclear. After activation, any refund is assessed against delivered service, agreed commitments, and applicable legal rights.
7. Fraud, abuse, and chargebacks
Refunds may be refused where there is evidence of fraud or refund abuse. A chargeback or payment dispute may cause temporary suspension while the transaction is investigated. This does not remove lawful rights to dispute a payment.
8. Contact
Product and access support: support@soroltech.fi. Paddle transaction, cancellation, and refund support: paddle.net.